Contact Us
At The Clutch House, we’re committed to making your shopping experience smooth, reliable, and enjoyable from start to finish. Whether you need help with an order, have questions about a product, or simply want more information, our support team is always ready to assist you.
Customer Support Hours
Our team is available Monday to Friday, from 9 AM to 5 PM (UK Time). During business hours, we aim to respond as quickly as possible to ensure you receive timely assistance and clear communication.
If you contact us outside working hours, don’t worry your message will be reviewed and answered on the next business day.
Ways to Contact Us
Phone Support
For urgent matters such as order updates, address changes, or immediate assistance, you can contact us directly at:
Phone: +44 7828 707674
We’ll do our best to resolve your concern promptly and provide the support you need.
Email Support
For general inquiries, product questions, returns, refunds, or order-related support, please email us at:
Email: info@theclutchhouse.shop
To help us assist you faster, kindly include your order number and any important details related to your inquiry.
Business Address
If you need to send documents, return items, or contact us by mail, you can reach us at:
The Clutch House
27 The Hawthornes, Broad Oak,
Rye TN31 6EN,
United Kingdom
Social Media
Stay connected with The Clutch House for new arrivals, fashion inspiration, and product updates through our social platforms:
When Can You Contact Us?
We’re happy to assist you with:
- Questions about our clutch collections and designs
- Order tracking and shipping updates
- Returns, exchanges, and refund requests
- Payment or checkout concerns
- Product recommendations and availability
- General feedback or customer support inquiries
No matter how small or important your question may be, we treat every customer inquiry with care and attention.
Our Commitment to You
At The Clutch House, we believe excellent customer service is just as important as offering stylish and high-quality products. Every message is handled by a real member of our team who is dedicated to providing clear, honest, and helpful support.
We understand that online shopping sometimes comes with questions or unexpected issues, and we always aim to make the process as easy and stress free as possible.
Your trust, satisfaction, and shopping experience remain at the heart of everything we do. Whenever you need assistance, our team is here to help.