Shipping policy

At The Clutch House, we aim to provide a smooth, transparent, and reliable shipping experience for all our customers. We understand how important timely delivery and clear communication are when shopping online.

This Shipping Policy explains our delivery process, shipping timelines, tracking information, and how we handle shipping related concerns.

1. Shipping Locations

Currently, we ship exclusively within the United Kingdom.

At this time, we do not offer international shipping. However, we may expand our delivery regions in the future, and any updates will be announced on our website.

2. Order Handling / Processing / Shipping & Delivery Time

We carefully process and prepare every order to ensure quality and accuracy before shipment.

Processing / Handling Time

  • Orders are processed within 2–3 business days
  • Processing takes place Monday to Friday only

Shipping / Transit Time

  • It takes 3–4 business days after dispatch
  • Shipments are handled Monday to Friday

Estimated Total Delivery Time

  • Most orders arrive within 5–7 business days from the date the order is placed

Daily Order Cut-Off Time

  • Orders placed after 5:00 PM (UK Time) will be processed on the next business day

Business Days

  • Our operations are active Monday to Friday


Please Note: Orders placed on weekends or UK public holidays will be processed on the next working day.

While we aim to meet all estimated delivery timelines, delays may occasionally occur due to:

  • High seasonal demand
  • Weather conditions
  • Courier delays
  • Public holidays
  • Remote delivery locations

If any unexpected delay occurs, we will do our best to keep you informed.

3. Trusted UK Courier Partners

To ensure safe and dependable delivery, we work with reliable courier services within the United Kingdom, including:

  • Royal Mail
  • DPD UK
  • Evri

The courier selected for delivery may vary depending on your location and operational availability.

4. Shipping Charges

We proudly offer free standard shipping across the United Kingdom.

There are no hidden delivery charges beyond the amount shown at checkout.

Please Note: Currently, we only provide standard shipping services and do not offer express or next day delivery options.

5. Order Tracking

Once your order has been dispatched, you will receive:

  • A shipping confirmation email
  • Tracking information for your parcel

Please also check your spam or junk folder if you do not see the email in your inbox.

You may track your order using:

6. Shipping Address Requirements

To help avoid delays or delivery problems, please ensure that all shipping details are entered accurately during checkout.

Customers should provide:

  • Full name
  • Apartment / House Number
  • Street Address
  • City
  • ZIP / Postal Code
  • Valid phone number
  • Correct email address

Incomplete or incorrect information may result in delays or failed deliveries.

For smoother delivery, courier companies may contact you directly before delivery if needed.

7. Shipping Issues & Resolution

We understand that occasional shipping issues may arise, and our support team is always ready to assist.

Delayed Deliveries

If your order is delayed beyond the estimated timeframe, we will coordinate with the courier company and provide updates as quickly as possible.

Lost or Missing Packages

If your tracking status shows “Delivered” but you have not received your package, we recommend:

  • Checking with neighbors or family members
  • Reviewing your shipping address
  • Looking around safe delivery locations

If your parcel is still missing, please contact us immediately so we can investigate the issue with the courier service.

Damaged Items

If your received item arrives damaged, please contact us promptly with clear photos of:

  • The product
  • The packaging
  • The shipping label

Our team will review the issue and assist with a suitable resolution.

Incorrect Products

If you receive the wrong item, kindly contact our support team and we will work quickly to resolve the issue.

8. Customer Responsibilities

To ensure successful delivery, customers are responsible for:

  • Providing accurate shipping information
  • Monitoring shipment tracking updates
  • Being available to receive the delivery when required

We are not responsible for delays or failed deliveries caused by:

  • Incorrect addresses
  • Failed delivery attempts
  • Courier disruptions beyond our control

However, we will always do our best to assist and support our customers.

9. Our Commitment to Transparency

At The Clutch House, we believe in honest and transparent communication with our customers.

We clearly explain:

  • Delivery timelines
  • Shipping costs
  • Tracking procedures
  • Shipping policies

There are no hidden shipping terms or unexpected delivery fees.

If any issue occurs, we strive to communicate updates promptly and professionally.

10. Missed Delivery Attempts

If you are unavailable at the time of delivery or miss the first delivery attempt, there is no need to worry.

Our authorized shipping partner may reschedule the delivery and attempt a delivery a second time.

Before the second attempt, the courier will again contact you using the provided phone number to help ensure successful delivery.

If the second delivery attempt is also unsuccessful, your parcel may be held at the nearest courier collection point or local courier branch for pickup.

In such cases, we will provide you with the exact pickup location and any necessary collection details so you can conveniently collect your parcel.

11. Contact Us

If you have any questions regarding shipping, delivery updates, or tracking information, our support team will be happy to assist you.

Business Name: The Clutch House
Business Hours: Monday – Friday | 9 AM to 5 PM UK Time
Phone: +44 7828 707674
Customer Support Hours: Monday – Friday | 9 AM to 5 PM UK Time
Live Chat: Available during business hours
Email: info@theclutchhouse.shop
Address: 27 The Hawthornes, Broad Oak, Rye TN31 6EN, United Kingdom