Payment Policy

At The Clutch House, we are committed to providing a secure, smooth, and transparent payment experience for all customers on our website.

This Payment Policy explains the payment methods we accept, how payments are processed, and what to do if you experience any payment related issues.

1. Accepted Payment Methods

We use secure Shopify payment systems, to process online transactions safely and efficiently.

Customers can make payments using major debit and credit cards, including:

  • American Express (Amex)
  • Diners Club
  • Discover
  • Maestro 
  • Mastercard
  • Visa
  • Paypal

All payment information is securely encrypted and processed through a trusted shopify payment gateway.

The Clutch House does not store or have access to your complete card details.

2. Digital Wallet Payments

For faster and more convenient checkout, we also support secure digital payment methods such as:

  • Shop Pay
  • Apple Pay
  • Google Pay

Availability may vary depending on your device and browser settings.

3. Currency

All prices displayed on our website are listed in British Pounds Sterling (GBP £).

4. Secure Payment Processing

We take customer payment security seriously.

All transactions are processed through secure encrypted Shopify payment gateways designed to protect your personal and financial information during checkout.

Sensitive card information such as:

  • CVV codes
  • Full card numbers

5. Payment Confirmation

Once your payment is successfully completed:

  • You will receive an order confirmation email
  • Your order will move into processing
  • A payment receipt may also be generated

If you do not receive a confirmation email, please check your spam or junk folder before contacting support.

6. Failed Payments

If your payment is unsuccessful, we recommend the following:

  • Verify your card details carefully
  • Ensure sufficient funds are available
  • Contact your bank for payment authorization
  • Try another payment method or card

If the issue continues, please contact our customer support team for assistance.

7. Double Charges or Pending Payments

In some cases, banks may place temporary authorization holds that usually disappear automatically within a few business days.

If you believe you were charged incorrectly or more than once, please contact us immediately with supporting information so we can investigate the matter promptly and resolve the issue.

8. Payment Gateway & Checkout Issues

Occasionally, technical interruptions may occur during the checkout process.

If you experience issues such as:

  • Checkout errors
  • Payment page loading problems
  • Failed transactions

Please wait a few minutes, refresh the page and try again.

If the issue persists, kindly contact our support team for assistance.

9. Security & Fraud Prevention

To protect both our customers and our business, certain orders may require additional verification.

The Clutch House reserves the right to:

  • Cancel suspicious (High Risk) transactions
  • Request verification information when necessary
  • Cancel potentially fraudulent orders

These measures help maintain a secure shopping environment for all customers.

10. Transparent Pricing & Fees

We believe in honest and transparent pricing.

The total payable amount will always be clearly displayed before checkout is completed.

The Clutch House does not charge hidden payment processing fees.

However, your bank or payment provider may apply:

  • Transaction fees
  • Currency conversion charges
  • Banking service fees

These charges are determined by your financial institution.

11. Contact Us

If you have any questions regarding payments, billing, or checkout issues, our support team will be happy to assist you.

Business Name: The Clutch House
Business Hours: Monday – Friday | 9 AM to 5 PM UK Time
Phone: +44 7828 707674
Customer Support Hours: Monday – Friday | 9 AM to 5 PM UK Time
Live Chat: Available during business hours
Email: info@theclutchhouse.shop
Address: 27 The Hawthornes, Broad Oak, Rye TN31 6EN, United Kingdom