Return and Refund Policy

At The Clutch House, customer satisfaction is extremely important to us. We want every customer to feel confident while shopping from our store.

To provide our valued customers with complete peace of mind, we proudly offer a 30-day return policy on eligible purchases.

This Return & Refund Policy explains the conditions, procedures, and timelines related to returns, refunds, and exchanges in a clear and transparent manner.

1. Return, Refund & Exchange Eligibility

Products may qualify for a return, refund, & exchange under the following conditions:

  • The return request is submitted within 30 days of delivery
  • The item is unused and in original condition
  • Original packaging, tags, and accessories are included
  • The item is free from customer-caused damage after delivery

If you receive an incorrect, damaged, or defective item, please report the issue within 48 hours of delivery and include clear supporting photos.

Please contact our support team before returning any product.

2. Non-Returnable Items

Returns or exchanges may not be accepted if:

  • The product has been used, altered, or damaged after delivery
  • The return request is made after 30 days
  • The item was marked as final sale or non-returnable
  • Original tags or packaging are missing
  • The product is damaged during return shipping due to insufficient packaging

All returned items are subject to inspection before approval of any refund or exchange.

3. Return Shipping Costs

The Clutch House covers return shipping costs for eligible returns. 

Once your return request is approved, we will provide a prepaid return shipping label.

You simply need to download and print the label, paste it securely to the parcel, and drop the package off at the nearest courier location according to the selected shipping label instructions.

4. Return Process 

Step 1 – Request A Return

Please contact our support team and provide:

  • Your order number
  • Reason for return

Step 2 – Prepare The Return Parcel

Ensure the product is:

  • Unused
  • Securely packaged
  • Returned with original tags and packaging

Step 3 – Ship The Product

Use the prepaid return label provided by our team.

Step 4 – Inspection & Approval

Once we receive the returned item, it will be inspected within 1 business day.

You will receive an email confirmation regarding the approval status of your refund or exchange.

5. Refund & Exchange Timelines

  • Return inspection: Within 1 business day after receipt
  • Refund processing: Usually within 24 hours after approval
  • Refund arrival: Typically, within 7 business days depending on your payment provider
  • Exchange Order processing: 2–3 business days (Monday to Friday)
  • It takes 3–4 business days after dispatch shipments are handled (Monday to Friday)
  • Exchange Orders arrive within 5–7 business days from the date the order is placed

6. Fair Customer Service

At The Clutch House, we believe in honest and transparent customer support.

We ensure:

  • Clear explanation of all return conditions
  • Honest communication throughout the process
  • No hidden charges or unexpected deductions
  • Customers are informed if a return request is declined

7. No Restocking Fees

We do not charge any restocking fees on approved returns or exchanges. Not approved par

8. Contact Us for Return Assistance

If you need help regarding a return, refund, or exchange, our support team will be happy to assist you.

Business Name: The Clutch House
Business Hours: Monday – Friday | 9 AM to 5 PM UK Time
Phone: +44 7828 707674
Customer Support Hours: Monday – Friday | 9 AM to 5 PM UK Time
Live Chat: Available during business hours
Email: info@theclutchhouse.shop
Address: 27 The Hawthornes, Broad Oak, Rye TN31 6EN, United Kingdom