Terms of service

These Terms of Service explain the rules, conditions, and responsibilities related to using The Clutch House [https://theclutchhouse.shop/] website and purchasing products from our website.

By accessing our website or placing an order, you agree to follow and accept these terms.

1. Overview Of Our Services

The Clutch House is an online fashion store specializing in stylish clutches, fashion-related  products.

Our services include:

  • Product browsing
  • Online shopping
  • Customer support
  • Secure payment processing
  • Order handling and delivery assistance
  • Return and refund support

We aim to provide customers with a secure, transparent, and smooth shopping experience.

2. Website Usage

By using our website, you agree that:

  • You will use the website lawfully and responsibly
  • The information you provide is accurate and complete
  • You will not misuse, damage, or interfere with website operations
  • You will not attempt unauthorized access to our systems or services

Customers must be of legal age to place orders through our website.

3. General Conditions

The Clutch House reserves the right to refuse service, limit access, or cancel orders if we suspect:

  • Fraudulent activity
  • Abuse of our services
  • Violation of these Terms
  • Security concerns or suspicious behavior

We may also update, suspend, or discontinue parts of our website functionality when necessary.

4. Accuracy Of Website Information

We work hard to ensure all website information is accurate and updated, including:

  • Product titles
  • Product descriptions
  • Images
  • Pricing
  • Availability
  • Shipping information

However, occasional errors, delays, or updates may occur, and we cannot guarantee that all website information will always remain completely error-free.

5. Pricing & Service Changes

Prices, promotions, products, and services may change without prior notice.

We reserve the right to:

  • Modify product pricing
  • Update website content
  • Change offers or promotions
  • Discontinue products

Any updates will not affect orders that have already been successfully confirmed.

6. Products & Availability

We aim to display product colors, designs, and details as accurately as possible. However, actual product appearance may slightly vary depending on:

  • Screen settings
  • Lighting conditions
  • Device display differences

All products are subject to availability. We reserve the right to:

  • Limit order quantities
  • Discontinue products
  • Cancel orders if stock becomes unavailable

7. Order Acceptance & Cancellation

After placing an order, customers will receive an order confirmation email. However, order confirmation does not automatically guarantee final acceptance of the order.

We reserve the right to cancel or refuse orders in situations including:

  • Payment authorization failure
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Product unavailability

We aim to keep all pricing and product information accurate, but occasional human or technical errors may occur.

If incorrect pricing or information is identified, we reserve the right to correct the issue and may cancel or update the affected order. Customers will be contacted and offered a suitable resolution or full refund where applicable.

If payment has already been processed for a cancelled order, the appropriate refund will be issued accordingly.

8. Shipping & Delivery

Currently, we ship within the United Kingdom only.

Delivery timeframes shown on our website are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Operational disruptions

Customers are responsible for providing accurate shipping information during checkout.

For detailed shipping information, customers should review our Shipping Policy.

9. Returns & Refunds

We want our customers to shop with confidence and satisfaction.

Eligible returns, exchanges, and refunds are handled according to our Return and Refund Policy.

Customers must follow the return process before sending products back. 

You simply need to download and print the label, paste it securely to the parcel, and drop the package off at the nearest courier location according to the selected shipping label instructions.

Refund approval may depend on:

  • Product condition
  • Return eligibility
  • Compliance with our return guidelines

Please review our Return and Refund Policy for complete details.

10. Billing & Account Information

Customers agree to provide accurate and complete:

  • Billing information
  • Shipping details
  • Contact information
  • Payment details

Providing inaccurate information may result in delayed, rejected, or cancelled orders.

We reserve the right to refuse or cancel suspicious or high risk transactions when necessary.

11. Payment Services

All payment information is encrypted and processed through a trusted Shopify payment service provider.

We do not store full payment card information on our systems.

12. Third-Party Services & Integrations

Our website may use trusted third-party tools and services to help operate our online store efficiently, including:

  • Shopify platform services – Help manage and operate our online store and customer orders.
  • Shopify Payment processing services – Securely process customer payments and checkout transactions.
  • Shipping and delivery integrations – Assist with order shipping, tracking, and delivery management.
  • Analytics and performance tools – Help us understand website performance and improve customer experience.
  • Website security and fraud prevention services – Protect customer data and help prevent unauthorized or fraudulent activities.

These third-party providers may operate under their own terms, conditions, and privacy policies.

While we carefully choose reliable service providers, The Clutch House is not responsible for issues, interruptions, or damages directly caused by third-party services or providers.

13. External Website Links

Our website may contain links to third-party websites for customer convenience.

We are not responsible for:

  • External website content
  • Third-party services
  • Privacy or security practices of other websites

Customers access external websites at their own discretion.

14. User Reviews & Feedback

If customers provide reviews, comments, suggestions, or feedback:

  • You allow us to use feedback to improve our services
  • Submissions must not contain unlawful, offensive, or misleading content
  • We reserve the right to remove inappropriate content

We appreciate respectful and honest customer feedback.

15. Personal Information

Customer information is handled according to our Privacy Policy.

We take privacy seriously and work to protect customer data through secure systems and responsible practices.

16. Errors & Omissions

Occasionally, our website may contain:

  • Typographical errors
  • Incorrect pricing
  • Product description inaccuracies
  • Availability errors

We reserve the right to correct such errors and update information without prior notice.

17. Prohibited Activities

Customers may not use our website for:

  • Fraudulent activities
  • Illegal purposes
  • Hacking or malicious behavior
  • Spamming or abusive conduct
  • Violating intellectual property rights

Violation of these rules may result in restricted access or legal action where applicable.

18. Disclaimer Of Warranties

Our website and services are provided on an “as available” basis.

While we work to maintain reliable operations, we cannot guarantee:

  • Continuous website availability
  • Error-free performance
  • Uninterrupted access at all times

Customers use the website at their own discretion.

19. Limitation Of Liability

To the maximum extent permitted by law, The Clutch House shall not be held responsible for:

  • Indirect or consequential losses
  • Delivery delays outside our control
  • Technical interruptions
  • Third party service disruptions

Nothing within these Terms limits rights customers may have under applicable UK consumer protection laws.

20. Indemnification

By using our website, you agree not to hold The Clutch House responsible for claims, losses, or damages resulting from:

  • Violation of these Terms
  • Misuse of the website
  • Unlawful activities conducted through your account

21. Severability

If any section of these Terms is found to be invalid or unenforceable, the remaining sections will continue to remain fully valid and enforceable.

22. Termination

We reserve the right to suspend or terminate access to our website or services if:

  • These Terms are violated
  • Fraudulent activity is suspected
  • Website security is compromised

Customers may stop using our services at any time.

23. Entire Agreement

These Terms of Service, together with our related store policies, represent the complete agreement between customers and The Clutch House regarding use of our website and services.

24. Governing Law

These Terms of Service are governed and interpreted according to the laws of the United Kingdom.

Any disputes or legal matters will be handled under applicable UK laws and regulations.

25. Updates To These Terms

We may update these Terms of Service periodically to reflect:

  • Business updates
  • Legal requirements
  • Website improvements
  • Service or operational changes

Updated versions will always be published on this page.

26. Intellectual Property

All content available on The Clutch House website, including but not limited to:

  • Logos
  • Website design
  • Product images
  • Graphics
  • Text content
  • Icons
  • Branding materials

is the property of The Clutch House or its content providers and is protected under applicable copyright, trademark, and intellectual property laws. Trademark to fake ha ya bat

Customers and visitors may not:

  • Copy
  • Reproduce
  • Modify
  • Distribute
  • Republish
  • Sell
  • Use website content for commercial purposes

without prior written permission from The Clutch House.

Unauthorized use of our intellectual property may result in legal action where applicable.

27. Contact Us

If you have any questions regarding these Terms of Service or our policies, please contact us through our official website.

Business Name: The Clutch House
Business Hours: Monday – Friday | 9 AM to 5 PM UK Time
Phone: +44 7828 707674
Customer Support Hours: Monday – Friday | 9 AM to 5 PM UK Time
Live Chat: Available during business hours
Email: info@theclutchhouse.shop
Address: 27 The Hawthornes, Broad Oak, Rye TN31 6EN, United Kingdom