Order Cancellation Policy

At The Clutch House, we understand that customers may occasionally need to cancel an order after it has been placed.

We aim to make the cancellation process as simple, fair, and transparent as possible for our customers.

This Order Cancellation Policy explains how cancellations work, eligibility requirements, and how refunds are processed.

1. Cancellation Timeframe

Customers may request to cancel an order within 48 hours of receiving the order confirmation email.

To request a cancellation, please contact our support team as soon as possible with your order details.

2. Orders Already Processed or Shipped

If an order has already been processed, dispatched, or shipped, it may no longer be eligible for cancellation.

In such cases, customers may still return the item after delivery according to our Return and Refund Policy.

3. Refunds For Canceled Orders

If your cancellation request is approved within the eligible timeframe:

  • A full refund will be issued to your original payment method
  • Refunds are generally processed within 24 hours after approval
  • Funds typically appear within 7 business days depending on your bank or payment provider

The Clutch House does not charge cancellation fees or restocking fees.

4. How To Request an Order Cancellation

To cancel your order, please contact our customer support team and provide:

  • Your order number
  • The email address used during checkout

Our team will verify whether the order is still eligible for cancellation and respond accordingly.

5. Conditions For Successful Cancellation

An order cancellation request can only be approved if:

  • The request is submitted within 48 hours of the confirmation email
  • The order has not already been shipped or dispatched

If the order has already been sent for delivery, customers may still request a return after receiving the item according to our Return and Refund Policy.

6. Order Cancellations by The Clutch House

In rare situations, The Clutch House may cancel an order due to reasons such as:

  • Product unavailability
  • Pricing or listing errors
  • Payment authorization problems
  • Suspected fraudulent activity
  • Incorrect or incomplete customer information

If we cancel an order for any reason, the customer will be informed promptly and a full refund will be processed accordingly.

7. Policy Updates

We may occasionally update this Order Cancellation Policy to maintain transparency, improve customer experience, or reflect operational and legal changes.

Any updates will be published on this page.

8. Contact Us

If you have any questions regarding order cancellations, refunds, or payment issues, please feel free to contact our support team.

Business Name: The Clutch House
Business Hours: Monday – Friday | 9 AM to 5 PM UK Time
Phone: +44 7828 707674
Customer Support Hours: Monday – Friday | 9 AM to 5 PM UK Time
Live Chat: Available during business hours
Email: info@theclutchhouse.shop
Address: 27 The Hawthornes, Broad Oak, Rye TN31 6EN, United Kingdom