Privacy policy

At The Clutch House, we value your privacy and believe every customer deserves complete transparency about how their information is collected, used, and protected.

This Privacy Policy explains what information we collect, why we collect it, and how we use it when you visit https://theclutchhouse.shop/. By using our website, you agree to the practices described in this policy.

1. Why We Collect Your Information

We collect limited and necessary information to provide a smooth, secure, and reliable shopping experience.

Your information helps us to:

  • Process and deliver your orders successfully
  • Communicate with you regarding orders, updates, or customer support
  • Prevent fraud, unauthorized access, or suspicious activity
  • Meet legal, payment, and security obligations
  • Improve our website, products, and customer experience
  • Show relevant products, promotions, or recommendations

We only collect information that is necessary for operating our online store efficiently and professionally.

2. Information We Collect

When you visit or place an order on our website, we may collect the following information:

Personal Information You Provide

This may include:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address

This information is required to process and deliver your orders properly.

Payment Information

Payments are processed securely through an encrypted payment gateway (Shopify Payments). We do not store your complete debit or credit card details on our servers.

Automatically Collected Information

While using our website, certain information may automatically be collected, such as:

  • Device and browser information
  • Pages visited and browsing activity
  • Website interaction and usage data
  • Cookies and shopping cart preferences

Communication Records

If you contact us through email, forms, or customer support, we may keep records of those communications to assist you better in the future.

3. How We Use Your Information

Your information is used responsibly and only for legitimate business purposes.

We may use your information to:

  • Process and confirm your orders
  • Arrange shipping and delivery
  • Send tracking updates and order notifications
  • Respond to customer inquiries
  • Improve website performance and user experience
  • Prevent fraudulent or unauthorized activities

We do not sell, trade, or rent your personal information to third parties.

4. Sharing Your Information

To operate our business smoothly, some information may be shared with trusted third party service providers.

These may include:

Payment Service Providers 

We use a secure Shopify payment gateway, to provide safe and encrypted checkout experiences for our customers.

Your payment information is processed securely through Shopify payment gateway, helping ensure safe online shopping at all times.

Note: We do not store or have access to your card details. All payments are processed securely through shopify payments gateway to ensure your information remains safe and protected.

Shipping & Courier Services

Delivery partners may receive your name, address, and contact number to complete order deliveries.

Website & Hosting Providers

Our website is operated through Shopify, which helps us manage our website, process orders, and maintain website functionality.

Shopify and related service providers may process limited customer information necessary for:

  • Website management
  • Order processing
  • Secure checkout functionality
  • Store operations and performance

All service providers are expected to handle customer information securely and maintain confidentiality.

Legal Disclosure & Regulatory Compliance

We may disclose certain personal information when required to comply with applicable laws, legal obligations, government requests, court orders, regulatory authorities, or law enforcement agencies.

Such disclosures may be necessary to protect our legal rights, prevent fraudulent or unlawful activities, enforce our policies, or respond to lawful investigations under applicable and UK privacy laws.

We only share the minimum information necessary to meet these legal and regulatory requirements and take reasonable steps to ensure that your personal data remains protected and handled securely.

5. Cookies & Tracking

Like most modern websites, we use cookies and similar technologies to improve your browsing experience.

Cookies help us to:

  • Remember shopping cart items
  • Save your preferences
  • Analyze website traffic and performance
  • Improve website functionality
  • Provide a better and smoother shopping experience

Cookies do not give us access to your personal device or files.

You can disable cookies through your browser settings, although some features in the website may not function correctly afterward.

6. How We Protect Your Data

We take customer security seriously and use appropriate technical and organizational measures to protect your information.

These measures may include:

  • SSL secure encryption
  • Secure payment processing system
  • Restricted access to customer data
  • Regular security monitoring and website maintenance

We continuously work to maintain a safe and secure shopping environment for all customers.

7. Your Rights

As our customer, you have rights regarding your personal information.

You may request to:

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Update your account details
  • Request deletion of your information where legally permitted
  • Opt out of marketing communications
  • Ask questions about how your data is used

8. Transparency & Honest Practices

At The Clutch House, transparency matters.

We believe in:

  • Clear and honest communication
  • No hidden data collection practices
  • No secret sharing of customer information
  • Collecting only the information necessary to operate our store properly

9. Children’s Privacy

The Clutch House is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we discover such information has been provided, we will promptly remove it from our systems.

Parents or guardians who believe their child may have shared information with us can contact us anytime.

10. Updates To This Privacy Policy

We may occasionally update this Privacy Policy to reflect:

  • Changes in laws or regulations
  • Website updates or improvements
  • New business practices or services

Any updates will be posted on this page along with the revised effective date.

We encourage customers to review this policy periodically.

11. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please feel free to contact us.

Business Name: The Clutch House
Business Hours: Monday – Friday | 9 AM to 5 PM UK Time
Phone: +44 7828 707674
Customer Support Hours: Monday – Friday | 9 AM to 5 PM UK Time
Live Chat: Available during business hours
Email: info@theclutchhouse.shop
Address: 27 The Hawthornes, Broad Oak, Rye TN31 6EN, United Kingdom